Yet we act as if simple cause and effect is at work. We push to find the one simple reason things have gone wrong. We look for the one action, or the one person, that created this mess. As soon as we find someone to blame, we act as if we have solved the problem.- Margaret J. Wheatley
Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful.
Without aggression, it becomes possible to think well, to be curious about differences, and to enjoy each other's company.
When we can lay down our fear and anger and choose responses other than aggression, we create the conditions for bringing out the best in us humans.
When leaders take back power, when they act as heroes and saviors, they end up exhausted, overwhelmed, and deeply stressed.
Whatever life we have experienced, if we can tell our story to someone who listens, we find it easier to deal with our circumstances.
We know from science that nothing in the universe exists as an isolated or independent entity.
We have created trouble for ourselves in organizations by confusing control with order.
We experience problem-solving sessions as war zones, we view competing ideas as enemies, and we use problems as weapons to blame and defeat opposition forces. No wonder we can't come up with real lasting solutions!
We do as much harm holding onto programs and people past their natural life span as we do when we employ massive organizational air strikes. However, destroying comes at the end of life's cycle, not as a first response.
Too many problem-solving sessions become battlegrounds where decisions are made based on power rather than intelligence.
Thinking is the place where intelligent actions begin. We pause long enough to look more carefully at a situation, to see more of its character, to think about why it's happening, to notice how it's affecting us and others.
These days, our senses are bombarded with aggression. We are constantly confronted with global images of unending, escalating war and violence.
There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us.
The nature of the global business environment guarantees that no matter how hard we work to create a stable and healthy organisation, our organisation will continue to experience dramatic changes far beyond our control.
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